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Reviews are submitted by Customers who have either recently bought a vehicle from the Centre or used the Centre's Service department.
All reviews are authenticated by an independent third party, Bazaarvoice.
Sales Reviews
Service Reviews
Rated 4 out of
5
by
Red Robin from
Got there in the end
Recently purchased new vehicle which I am very happy with. Salesman was very pleasant and helpful. However were some problems with the initial paperwork due to an apparent new computer system. At one stage I signed up to an agreement against the wrong model of the car that I was purchasing. This resulted in a quote for finance that had to be revised upwards later
Date published: 2018-01-16
Rated 5 out of
5
by
Sionwa from
Very helpful
Amazing costumer skills had gareth wonderful chap massive recommendation to him and the CHR
Date published: 2018-01-11
Rated 5 out of
5
by
Enfys from
Approachable and friendly staff
I was undecided about my next car, but I had such friendly and helpful advice from Toyota (and a decent coffee!) I decided not to look elsewhere. The staff certainly took the stress out of making my decision and I am extremely pleased with my new car.
Date published: 2017-12-11
Rated 5 out of
5
by
Tyfrf17 from
Superb experience
Made purchasing a dream supreme staff
Date published: 2017-11-01
Rated 5 out of
5
by
Jack50 from
Great service
I am happy so far as everything went smoothly
Date published: 2017-10-24
Rated 5 out of
5
by
Optimistic from
A very smooth service all round
Would recommend this dealer to anyone wanting to buy a car.
Date published: 2017-09-22
Rated 5 out of
5
by
Karendavies59 from
New car
Everybody at the dealership was friendly and professional . Can't fault their service excellent
Date published: 2017-09-12
Rated 5 out of
5
by
MVP123 from
Great Customer Service
Friendly staff great communication and service
Date published: 2017-09-11
Rated 4 out of
5
by
CHR67 from
Professional and helpful
Always professional, courteous and patient. Never felt pressured and helped me think through the options. Honest and reliable.
Toyota should allow them more latitude on sales price.
Date published: 2017-09-08
Rated 5 out of
5
by
TinyT from
Great service
Picked up my car last week, so easy and everyone was very helpful. Made the experience easy. Lovely service.
Date published: 2017-09-01
Rated 1 out of
5
by
Tytomax from
Honesty not at all frf Toyota swansea best policy!
What a lot of misleading rubbish at this this dealship! Not a happy
Customer at all!
Date published: 2017-08-22
Rated 5 out of
5
by
Poppy I2 from
Great service
Polite and friendly staff excellent service
Date published: 2017-08-08
Rated 5 out of
5
by
Green taff from
Great colours for the yaris range I own excel model
Date published: 2017-07-31
Rated 5 out of
5
by
Luffylegs from
Lovely experience
This is the 4th Auris I have bought from the Swansea branch of Toyota, and each time have been very happy with the treatment I received. I have loved each of my cars.
Date published: 2017-07-28
Rated 5 out of
5
by
Rachie from
Love Dave and his socks!!
Dave made purchasing my car simple and an all round happy experience. He also made sure I didn't forget him with his bright coloured socks.
And not forgetting Mandy who referred me in the first place.
Date published: 2017-07-26
Rated 5 out of
5
by
valley boy from
excellent service.
This is the third new Toyota I have bought since 2006, and the standard of customer service (excellent) as it was in 2006.
I am an pensioner and purchasing a third new Toyota tells of my satisfaction
with Toyota and FRF.
Date published: 2017-07-15
Rated 5 out of
5
by
Mortimer from
Its my third Toyota from FRF - they've never let me down and as always excellent service.
Date published: 2017-07-07
Rated 5 out of
5
by
SarahJ from
Great service from start to finish
First time we have ever bought a car from FRF (Toyota) and have been extremely impressed by the whole process - the staff are great....knowledgeable (but not at all pushy)...especially Dan, who we dealt with, and our new Rav 4 is amazing .
Date published: 2017-07-01
Rated 5 out of
5
by
D Morgan from
Great service
I have used FRF Toyota Swansea throughout the last two months and the service has been exceptional. Thank you.
Date published: 2017-06-11
Rated 5 out of
5
by
Kim1971 from
Great service
I used them for my motility car and from first phone call with the salesman everything was easy and pleasant
Date published: 2017-06-06
Rated 5 out of
5
by
Spumbo 81 from
Very good service and interaction.
Date published: 2017-06-05
Rated 5 out of
5
by
hammerman from
very good.
As I have only had the car a week its a bit early to give a favourable review.but overall 5star.
Date published: 2017-04-25
Rated 5 out of
5
by
YarisBuyer from
Excellent deal
Called in to purchase a new car to replace my Yaris that was coming up to three years old. Ended up with a new sportier-looking car (Design model) with Sat Nav and DAB radio included - and lower monthly payments on the 0% finance.
Date published: 2017-04-04
Rated 4 out of
5
by
Shystarr96 from
Great service
A very good service, would have given five stars but they didn't have any food apart from beverages.
Date published: 2017-03-24
Rated 5 out of
5
by
Steve1407 from
Great new car purchase
Have had 6 new cars off them and always receive great service and fair price. They keep you informed of progress and deliver when they say.Always had excellent service during purchase and afterwards.
Date published: 2017-03-21
Rated 5 out of
5
by
Cupid66 from
I felt completely valued
This is the 4th new car I have had from FRF Toyota, Swansea. As always, I was welcomed as a valued customer. I delt with Dan this time and he was great. He was friendly and very helpful, kept explanations as simple as possible and there was absolutely no pressure at any point. I have always had fair, appropriate and excellent service and advice from the whole team. I will never go anywhere else. Many thanks once again!
Date published: 2017-03-04
Rated 5 out of
5
by
Drew2u from
Raymond is the best
Was treated with great respect
Date published: 2017-01-30
Rated 5 out of
5
by
Mrs K James from
Great service
Excellent advice and service from very knowledgeable and friendly staff
Date published: 2017-01-25
Rated 5 out of
5
by
Cazzarazza from
Dan is your man
Simple and easy no pressure - Dan was a pleasure to deal with and I got my dream car
Date published: 2017-01-20
Rated 5 out of
5
by
Bods from
Good service very helpful
Could find no complaint
Date published: 2017-01-17
Rated 5 out of
5
by
Vim26 from
Recall for airbag and first class customer care
Excellent and efficient staff
Date published: 2018-01-16
Rated 5 out of
5
by
Big John B from
Excellent service, in every respect.
I have always used FRF Swansea since buying my car there 4 years ago, and based on my experience, would not go anywhere else. All the staff are lovely.
Date published: 2018-01-11
Rated 5 out of
5
by
Anonymous from
Outstanding service
Very pleased with my service & MOT carried out
Date published: 2017-12-27
Rated 5 out of
5
by
Z1000 from
Great service
Great service staff were great
Date published: 2017-12-18
Rated 5 out of
5
by
Lloydy41 from
Friendly and efficient customer service
They repaired my car under warranty
Date published: 2017-12-18
Rated 5 out of
5
by
Layla from
Brilliant service
Very welcoming dealership service staff fantastic
Date published: 2017-12-14
Rated 5 out of
5
by
Mariner77 from
Accident repair
Completed repair to a high standard and contact with staff excellent.
Date published: 2017-12-08
Rated 5 out of
5
by
Nikki83 from
Friendly and efficient
They were very accommodating and friendly
Date published: 2017-12-07
Rated 5 out of
5
by
David J from
Absolutely reliable and trustworthy
I've been a customer of FRF Swansea for 4 years and the service has been impeccable in every way. They tell you the truth, they seek out a deal that's in your best interests and they deliver a vehicle that's cost-effective, stylish and never breaks down. I wouldn't think of going anywhere else.
Date published: 2017-12-06
Rated 5 out of
5
by
Anonymous from
Excellent service and staff at Toyota Neath Road Swanses
Every element of the experience has been first class
Date published: 2017-12-05
Rated 5 out of
5
by
Adamgr from
Great customer service
Had a car service and usual excellent experience.
Date published: 2017-11-28
Rated 5 out of
5
by
Maxa from
Time efficient And great value for money service
Paying service plan is definitely a good way of saving money
Date published: 2017-11-15
Rated 4 out of
5
by
Customerx from
Air bag recall
Good reception on arrival. Seen out abruptly.
Date published: 2017-11-13
Rated 5 out of
5
by
Dai47 from
Service on my car
I was very pleased with the work carried out on my car
Date published: 2017-11-09
Rated 5 out of
5
by
Saralou from
Great Service
They are always very helpful and happy to sort out all my service needs.
Date published: 2017-11-07
Rated 4 out of
5
by
Ian05 from
Great customer service.
Date published: 2017-10-29
Rated 4 out of
5
by
Keiron from
Good service
It went very well
Date published: 2017-10-10
Rated 3 out of
5
by
Legend 7 from
Mediocre
Made to feel worthless by some not all members of the office team! Lovely blond lady who can’t do enough for you verses a brunette that looks down her nose at you. Kept me waiting. Was told it would b 45 mins when it actually took over double that! On the plus side they have an excellent refreshment centre and they cleaned inside and outside of my car.
Date published: 2017-10-06
Rated 5 out of
5
by
Epicuris777 from
Excellent customer service
I am disabled and needed to arrange for my car to be serviced. That said I was delighted that they contacted me at the appropriate time, collected my vehicle, undertook a full service and then delivered it back to me. To add icing to the cake I was contacted some 48 hours later to check that everything was ok. Commendable customer service - thank you Melanie.
Date published: 2017-10-04
Rated 5 out of
5
by
Pearl White from
I was very pleased with the service I received the staff were very polite and helpful.
Date published: 2017-09-29
Rated 5 out of
5
by
Dylan2010 from
Friendly Sevice
Second new car - very happy with all-round performance
Date published: 2017-09-27
Rated 5 out of
5
by
Anonymous from
Professional and friendly staff
My car was booked in for a service and MOT, the staff arranged for me to be driven home and picked up to collect my vehicle, great service.
Date published: 2017-09-20
Rated 5 out of
5
by
celticchain from
excellent service
my first service on my new car. nothing to complain about at all
Date published: 2017-09-19
Rated 1 out of
5
by
Jshan from
No contact for the first service. Lame excuses
Poor service,
Date published: 2017-09-13
Rated 5 out of
5
by
Phil ww from
Good service and a good welcome
Date published: 2017-09-07
Rated 5 out of
5
by
Wilbar from
Excellent service.
All the staff are very welcoming, efficient and helpful. It truly is a pleasure to have a vehicle serviced there.
Date published: 2017-09-04
Rated 5 out of
5
by
Sarah 4602 from
Highly Recommended
My car has been maintained by FRF for 6 years and previous cars back to 2002.
During my Toyota ownership, I have never broken down and always been very happy with the service provided.
Date published: 2017-09-02
Rated 5 out of
5
by
RAV owner from
Efficient and very helpful
For an emergency tyre/wheel repair, the service department really couldn't have been more helpful or efficient. Very good communication throughout the process. Excellent value for money, too. Im sure I wouldn't have paid any less at a non-Toyota garage.
Date published: 2017-09-02
Rated 5 out of
5
by
Millys mum from
Service
Very happy with frf process was very professional from making an appointment to collecting my car. Well impressed thank you.
Date published: 2017-08-21
Rated 5 out of
5
by
Queeniisdaughter from
Great service, fantastic staff.
The staff were waiting for me when I arrived, I was given coffee and a biscuit, I was then given a lift, too and from my home. I was kept informed about progress and cost. The service I received was exemplary. Thank you!
Date published: 2017-08-13